We believe in complete openness and transparency when we are dealing with our clients and we take pride in making sure you know what we are doing. The more closely involving in the project, you are more confident in knowing your floor will end up looking exactly the way you originally envisioned.
Below is our step by step processes of how we work with you throughout a whole project.
1. Choose a flooring product
Visit our showroom, send us a Quick Enquiry, or call us out for presenting samples on your site
2. Check Measure
After your visiting to our showroom to confirm a prefered color of the flooring product , We will come to inspect the job site, check measure, and discuss installation solutions.
3.Work out a Quote
Working out and providing a formal quote basic on our check measure results.
4. Confirm the order
Make a small deposit to confirm the order, and provide a date on which you prefer to start the installation job.
5. On the job
Our installer will delivery materials on the date booked, and carry out the installation job as planed.
Apartment clients will need to check with strata about requirements over acoustic underlay
We will be able to assist you with providing the required documents, certificate for acoustic underlay and the quote.
Materials:
floor board, underlay, skirting, trim, stair nosing etc.
Preparation jobs:
remove and dispose existing flooring such as carpet, levelling job, trim door, move furniture etc.
Installation jobs:
install floor boards, underlay, trims, skirting, stairs etc.
Extra jobs:
delivery, Skirting job, sand and polish job etc.
Unexpected uneven subfloor issue may rise after removing of existing flooring such as carpet. In this case, if subfloor levelling job is required, extra charge may occur and it is not covered in quote.
When it comes to an uneven subfloor issue, there would be three possible solutions:
1. The level isn’t too bad and you are ok with the current floor level: no charge, installer will do their best to even the floor.
2. The level is bad, and the client requires small leveling job: installer will provide a quote on site.
3. The level is extremely bad: Professional floor level tradesman such as tiler is suggested in this situation.
1. Floating:
Floor boards to be laid over underlay with no glue
2.Glue and secrete nailed down:
Nailed floor boards (T&G) to wooden subfloor
3. Glue down:
Directly stick floor boards to subfloor with adhesive fully applied
- Environment: Sunlight and Heat, water, humidity, moisture
- Preventing: Scratches, souring powder, abrasive cleaner, chemicals
- Protecting: Doormats, protective pad
- Daily care: Sweep or Vacuum, spray mop in use with timber cleaner
- Pets: scratch, urination
Please contact us for more details on how to maintain your timber floor
Engineered timber floors have become one of the most popular flooring options around the world over recent years. Each plank is made up of multiple layers but it’s the placement of the layers that make the biggest difference compared to regular wooden floor planks.
Alternating the direction of the grain on each layer between side to side or top to bottom means the plank becomes much more durable, and this minimizes the amount of swelling or shrinking can happen due to changes in temperature and humidity.
The top layer is solid wood and varies in thickness. The thicker this surface layer, the more times it can be sanded or refinished, and this helps the floor last longer due to wear – perfect for high-traffic properties. Another advantage is that engineered timber floor planks can be made in larger sizes and benefits from a range of finishes, making it more suited to your needs than other types of flooring.
Engineered boards are like solid timber planks with lots of benefits:
* They are far more stable than solid wood planks so there is far less likelihood of eventual problems and much wider boards can be produced.
* Engineered boards are usually available pre-finished which means a reduced installation time and no surprises on site.
* Unlike the vast majority of solid timber planks, engineered boards can usually be fitted over underfloor heating.
* Engineered boards make far more efficient use of slow-growing, lamella layer timbers (oak, walnut, etc).
* Engineered boards offer alternative, easier methods of installation.
FSC® stands for Forestry Stewardship Council. It is an independent, non-governmental, non-profit-making organization established to promote the responsible management of the world’s forests.
The FSC principles and criteria aim to ensure that forest can be managed to meet the social, economic, ecological and cultural needs of both present and future generations.
Products may be from an FSC source but cannot carry the FSC label unless the chain of custody throughout is FSC approved.
